Refund policy
At Savan, every product is crafted to be enjoyed with pride — and we want you to be completely confident in your purchase. If for any reason you're not satisfied, we offer a clear, generous returns process, wherever in the world you're ordering from.
Returns Window
You have 7 days from the date of delivery to request a return. This applies to all markets we serve.
Eligible Items
- Products in unworn, unaltered condition, with no scratches, marks, or signs of wear
- All original packaging intact, including the presentation box, cushions, and outer carton
- Protective film/stickers still in place, where applicable
- Complete with all accessories originally included: certificate of authenticity, warranty card, instruction booklet, and any additional accessories
- Proof of purchase (order number or receipt)
Non-Eligible Items
- Products showing any signs of wear, adjustment marks, or damage caused by misuse
- Items that have been modified or altered after delivery
- Engraved, personalised, or made-to-order pieces (unless faulty)
- Items missing the original box, papers, or authenticity card
- Items returned after the 7-day window
How to Request a Return
To initiate a return, contact our customer support team at service@savan.com with your order number and reason for return. We will respond within 2 business days with return instructions and a return authorisation number. For international orders, please wait for authorisation before shipping the product back, as return addresses vary by region.
Refund Process
Once your return is received and inspected — including verification that the product and all accessories are in original, unworn condition — we will notify you of the approval or rejection of your refund. If approved, your refund will be issued to your original payment method within 5–10 business days. Original shipping costs and any import duties paid are non-refundable unless the item arrived faulty, damaged, or was sent in error.
Warranty — Faulty or Damaged Items
Every Savan product is covered by a 2-year international warranty against manufacturing defects in materials and workmanship. This does not cover normal wear and tear, water damage from misuse, or damage caused by unauthorised repair. If your item arrives damaged, or develops a covered fault within the warranty period, contact us immediately at service@savan.com with photographs. We will arrange a repair, replacement, or full refund at no additional cost, including return postage.
Return Shipping
Customers are responsible for return shipping costs and any related customs formalities, unless the item is faulty or was sent in error. We strongly recommend using a tracked, insured service given the value of these products — Savan cannot be held responsible for products lost or damaged in transit that were not adequately insured.